Managed Services
is a unique, cost effective strategy that provides
our customers the same advantages as larger
enterprise companies. Our technicians monitor your
critical equipment and systems remotely and
intervene before the problems cause outages or work
interruptions. This is the equivalent of
having your own IT Department for a fraction of the
cost.
According to the Gartner Group, the preeminent
technology research firm, for every dollar a company
spends on planned computer support; it saves two
dollars in more costly emergency support and
employee productivity. Why? Most computer support
work can be done on a regularly scheduled basis
avoiding costly service calls. Regular,
routine maintenance reduces the need for emergency
support, saving money and down time. When your
network runs better, your employees are more
productive.
Many small businesses spend valuable time on
repetitive maintenance tasks of their network
equipment and technical systems. As
networks grow, these tasks also increase. A
Managed Services
customer would rely on the staff of ECG Networks to:
Review dozens of report logs from servers,
firewalls, antivirus software, and daily backup
processes
Manage the constant flow of hardware and software
asset changes
Identify the need for, testing, and deploying
security patches and updates
Creating and testing disaster recovery procedures
Repetitive distribution of known solutions to common
problems
Customers who receive technical support in a "break
fix" model wait for a problem to occur that is
severe enough to prevent an employee from being
productive or utilizing the equipment until a
service call and repair is implemented. A
Managed Services
model relies on a specialized remote monitoring
application to be installed on each covered system
that actually detects problems when they are small
and alerts our staff via email and text message that
intervention is needed. Resolution of these
problems and most routine maintenance tasks are
performed remotely and often after hours without
interrupting staff. Customers receive a daily
or weekly "health check" notification by email
(Example Below) that identifies the status of all
covered equipment and provides peace of mind by
confirming items such as Drive Space, Disk Health,
Antivirus Status, Hacker Checks, and More!
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Manage Services
plan benefits:
We assist your staff without intervention from a
"point person"
Predictable budget model - invoice is the same every
month. No invoices to audit or proof
Price is based on the number of covered systems -
not complicated
We share in the risk as partners working together -
we get paid to keep it running
Proactive measures are taken to head off problems
before they occur
No technology surprises - finally! |
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